Attention Subscribers: We are currently experiencing network degradation affecting voice, data, and SMS services in selected areas. Our technical teams are actively deployed and working to restore full service. We sincerely apologise for any inconvenience this may cause.
Partial Service Disruption — Investigation UnderwayCase Ref: EW-2026-05-4471
Voice Services
Intermittent call drops and connection failures reported in Harare CBD, Bulawayo Central, and Chitungwiza.
Degraded
Data & LTE
Reduced speeds on LTE across affected zones. 3G fallback is active. Broadband services unaffected.
Degraded
SMS Services
SMS delivery delays of up to 10 minutes may be experienced. Messages are queued and will be delivered.
Delayed
EcoCash & Steward Bank
All financial services are operating normally. Transactions and USSD channels are fully available.
Operational
Incident Timeline
14:37 CATNetwork engineers deployed to affected base stations. Restoration in progress.
13:55 CATRoot cause identified. Infrastructure fault isolated to transmission layer. Teams mobilised.
12:10 CATIncreased subscriber complaints received via *143# helpline and social media channels.
11:48 CATNetwork Operations Centre detected anomaly. Incident logged and escalated to technical team.
For urgent business queries, contact your dedicated account manager or call the Econet Business Desk on +263 867 700 0000. Updates will be posted here every 30 minutes until service is fully restored.